bhaggo Privacy Policy
This document clearly describes how your personal information is collected on the bhaggo platform, why it is stored, and under what circumstances it may be used.
Introduction and Applicability
This privacy policy ("Policy") of bhaggo applies to every registered and unregistered individual who uses the platform. By accessing the bhaggo website or creating an account, you are considered to have read and accepted the terms of this Policy.
We believe that the security of your information is non-negotiable. bhaggo collects only the information strictly necessary to operate its services, and never asks for information beyond that. This Policy may be updated from time to time — registered users will be notified when that happens.
To learn more about the general terms of use of our services, we recommend reading the Terms and Conditions page.
What Information Is Collected
The following types of information may be collected during account registration and use of services on bhaggo:
2.1 Personal Identification Information
- Full name and date of birth
- Mobile number and email address
- National ID or passport number (for account verification purposes)
- Current address
2.2 Financial Information
- bKash, Nagad or Rocket account numbers (for processing transactions)
- Deposit and withdrawal history
- Wallet balance and bonus usage records
2.3 Technical and Behavioural Information
- IP address and device type
- Browser information and operating system
- Site access times and session data
- Game play history and betting patterns
How Information Is Collected
bhaggo collects information in the following ways:
3.1 Information Provided Directly
Information you provide yourself by filling in the registration form, completing the identity verification process, and contacting the support team via live chat or email.
3.2 Automatically Collected Information
Technical data is automatically collected through cookies, log files and similar technologies when you access the website. This information is used to improve the platform's performance.
3.3 Through Third Parties
When required for identity verification or fraud prevention, limited information may sometimes be verified with authorised third parties. Transparency is maintained with the user in such cases.
Purpose of Using Information
Collected information is used solely for the following purposes:
- To create, verify and manage accounts
- To process deposit and withdrawal transactions
- To provide information about bonuses and promotions
- To detect and prevent fraud and irregularities
- To improve support services and resolve complaints
- To identify and resolve technical issues on the platform
- To meet applicable legal obligations
bhaggo never sells or rents your information to third parties.
Data Protection and Security
bhaggo takes several technical and administrative measures to ensure the security of your information:
5.1 Encryption
All pages and data transfers on the site are protected with SSL (Secure Sockets Layer) encryption. The lock icon in your browser means the connection is secure.
5.2 Access Control
Only authorised staff can access user information, and each of them is bound by a strict confidentiality agreement.
5.3 Firewall and Monitoring
Firewalls and real-time monitoring systems are active at the server level. Suspicious activity is automatically detected and necessary action is taken.
5.4 OTP Verification
OTP-based verification is used for login and important account changes, which prevents unauthorised access.
When Information May Be Disclosed
Under normal circumstances, bhaggo never discloses user information to third parties. However, disclosure may be legally required in the following special circumstances:
- In response to a lawful order from a court or competent authority
- To assist in investigations related to the prevention of money laundering or terrorist financing
- At the request of an authorised audit body in connection with investigating fraudulent activity
Any such disclosure is always made in compliance with applicable law and limited to the minimum amount necessary.
6.1 Service Provider Partners
Payment processors (bKash, Nagad, Rocket) and game software providers operate under their own data protection policies. bhaggo shares with these partners only the information necessary to complete transactions — nothing beyond that.
Cookies Policy
The bhaggo website uses cookies. Cookies are small data files stored in your browser that help improve the site's functionality.
7.1 Types of Cookies
- Essential Cookies: Required to maintain login sessions and keep the site secure.
- Functional Cookies: Used to remember your preferred language and settings.
- Analytics Cookies: Used to understand which pages are visited most, completely anonymously.
Cookies can be disabled from your browser settings, though this may limit some features of the site.
Data Retention Period
bhaggo retains your personal information only for as long as necessary. Full information is kept while the account is active. After an account is closed, certain financial records may be retained for a limited period due to legal obligations.
Information in inactive accounts is reviewed regularly and deleted when no longer needed.
User Rights
As a bhaggo user, you have the following rights:
9.1 Right to Access Information
You may send a request by email to find out what information bhaggo has collected about you. Once verification is complete, details of the stored information will be provided.
9.2 Right to Correct Information
If your account contains incorrect information, you can request a correction through the support team. After the correct documents are provided, the information will be verified and updated.
9.3 Right to Close Your Account
You may request account closure at any time. Please ensure any active balance is withdrawn beforehand. As part of responsible gaming, you may also request voluntary account restrictions — read our Responsible Gaming Guidelines for more details.
9.4 Right to Opt Out of Marketing Communications
If you do not wish to receive promotional messages, you can cancel your subscription from your account settings or through the support team.
Protection of Minors
bhaggo strictly prohibits registration by anyone under the age of 21. The platform is operated entirely for adults. Age is verified at the time of registration and additional identity documents may be requested in cases of doubt.
If it is found that a minor has opened an account, that account will be closed immediately and the transactions will be reviewed.
Policy Changes and Notices
bhaggo reserves the right to update this privacy policy when necessary. For significant changes, registered users will be notified by email or through a platform notification. Continued use of the site after a change will be considered acceptance of the updated policy.
The latest version of this policy will always be available on this page, and the "Last Updated" date will be shown at the top of the page.
Contact and Complaints
If you have any questions or complaints about this privacy policy, please contact our support team:
- Live Chat: Log in to the site and use the chat widget (24 hours, 7 days)
- Email: [email protected]
The support team is able to assist in both Bengali and English. For answers to more general questions, visit our Frequently Asked Questions (FAQ) page.